Posted: 28 September 2024
Link to Apply: https://somersetcricketclub.teamtailor.com/jobs/5011706-membership-and-ticketing-administrator
Job Title: Membership and Ticketing Administrator
Accountable to: Membership and Ticketing Executive
Contract: Permanent, Part-Time
Hours: Min 24 hours per week over 3 days. Also to include weekends and bank holidays, with some evening work to cover match days when necessary. Standard office hours are 9am – 5pm, Monday to Friday on non-matchdays/events.
Salary: £14,976 per annum
Location: Cooper Associates County Ground, Taunton
Closing date: 23rd October 2024
The Role
Are you an experienced administrator who is passionate about providing exemplary customer care? Do you thrive in a fast-paced environment? Do you enjoy building excellent rapport with those you support?
If the answer to these questions is yes, we would love to hear from you.
We have an exciting opportunity for an experienced administrator to join our Commercial Team to support our membership and ticketing department. In this role you’ll be a key point of contact for in-bound and out-bound membership and ticketing enquiries, by phone, email and face to face. You’ll provide prompt, friendly and professional service to internal and external customers. You’ll be processing membership and ticket sales, sending out hospitality packs, monitoring mailboxes, and on match days, supporting customers with entry and enquiries.
We ask that you’re approachable, friendly and proactive – you’re the first point of contact for our valuable customers. You’re organised, with the ability to prioritise, multi-task and effectively meet deadlines, calm and professional, have excellent attention to detail and you value working with your team. You’ve got recent experience in an administrative and/or customer service role. Your IT skills are excellent and you communicate well both in written and spoken English.
You will need to be eligible to work in the UK.
In return, you’ll be joining a team who values everyone’s contribution. You’ll receive a competitive salary, access to health benefits and employee assistance programme, continued professional development support, free parking and more.
For the full list of responsibilities and criteria for the role, please download the job description here: Membership & Ticketing Admin Job Description
You’ll need to refer to the job description within your application to show how you meet the essential criteria. You will also notice our Club competencies are detailed on the job description, along with the proficiency levels for the role. To understand these more, please download our competencies framework here: SCCC Competency Framework
To learn more about us as a Club, our purpose, vision and values, please click this link: SCCC
How to apply
If you are interested in this position, simply complete our application form below – we use fair and safe recruitment methods therefore we don’t review CVs as part of our selection process. Please provide as much detail as possible in your application responses as this is how we select candidates for the next stage of the process. For more information and support, please read our Application Guidance.
If you need further advice, or require any reasonable adjustments to enable you to apply for roles or participate at any stage of the selection process, please let us know by emailing people@somersetcountycc.co.uk
Selected candidates will be invited to a first stage interview via Microsoft Teams on the 29th/30th October 2024.
Further shortlisted candidates will be invited to a second stage interview to be held face to face at the Cooper Associates County Ground on 5th/6th November 2024.
Name of Author: Cricexec Staff
